Your privacy is our commitment

1. Introduction & Scope

nwpk is a trusted online casino and betting platform for players in Bangladesh. To use our services, you need to create an account, through which we collect certain personal information. This privacy policy applies to our website nwpk.lat and all services included within it.

We believe that user privacy is a fundamental right. That is why we collect only the information that is genuinely necessary to provide our services. Your information is kept secure at all times through SSL encryption and modern security technology.

2. Information We Collect

When opening an account at nwpk and while using our services, we may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (copy of national ID card or passport)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (for transaction verification only)
• Deposit and withdrawal amounts and transaction history
• We do not collect any bank card or credit card information

2.3 Usage Information

• Device type, operating system, and browser
• IP address and connection time
• Pages visited and time spent on the site
• Game play history and betting information
• Information obtained through cookies and similar tracking technologies

3. Purpose of Data Collection

We use the collected information for the following purposes:

• Account management: to complete registration, login, and account verification processes
• Financial transactions: to securely process deposits and withdrawals
• Customer support: to provide assistance via 24/7 live chat and email to resolve your issues
• Security: to prevent fraud, money laundering, and other unlawful activities
• Responsible gaming: to identify excessive play patterns and provide necessary support to users
• Service improvement: to analyze user experience and further improve the platform
• Age verification: to ensure that only persons aged 21 or above are using the platform

4. Cookie Policy

The nwpk website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the site operate more effectively.

4.1 Cookies We Use

• Essential cookies: these are necessary to maintain login sessions and ensure the core functionality of the site
• Functional cookies: used to remember your preferences and settings
• Analytics cookies: used to monitor site usage and help improve our services

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.

5. Data Sharing & Disclosure

nwpk does not sell or commercially share your personal information with third parties. However, information may be disclosed in the following cases:

• Payment processors: information necessary to process bKash, Nagad, and Rocket transactions may be shared with the relevant payment service providers
• Technology partners: trusted technology service providers who assist in operating the site, who are required to comply with our privacy standards
• Legal obligations: information may be disclosed in response to a court order or a lawful request from a law enforcement authority
• Fraud prevention: relevant information may be shared with the appropriate authorities to assist in investigating fraudulent activity

6. Data Security Measures

nwpk takes the highest level of technical and organizational measures to protect your personal information. Our security framework includes:

• SSL encryption: all communication between the website and servers is protected by strong SSL encryption
• Password hashing: your password is never stored directly — only an encrypted hash is kept
• Access control: only authorized personnel are granted limited access to the information they need
• Regular security audits: regular security audits are conducted to identify system vulnerabilities
• Firewall & monitoring: round-the-clock system monitoring is in place to detect suspicious activity
• Data backup: regular secure backups are created to protect against data loss

7. Data Retention Period

nwpk retains your information only for as long as it is necessary. The specific periods are set out below:

• Active account data: retained for as long as the account remains active
• Financial transaction records: kept for the period required under applicable laws of Bangladesh
• After account closure: some information may be retained for a limited period based on regulatory and legal requirements
• Marketing communications: relevant data is deleted as soon as you withdraw your consent

8. Your Rights

As a nwpk user, you have the following rights. To exercise these rights, please contact our support team:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Upon request to our support team, we will provide you with a summary of your information.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may have it corrected. Some information can be updated directly from your profile; for the rest, please contact our support team.

8.3 Right to Delete Information

You may close your account and request the deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. It is not possible to stop processing that is necessary for the core functionality of the account.

9. Protection of Minors

nwpk strictly does not provide services to persons under the age of 21. We actively apply age verification measures and do not collect information from minors. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

10. International Data Transfers

nwpk operates primarily in Bangladesh. For the purpose of running our servers and services, information may in some cases be transferred to other countries. In such cases, we ensure that adequate data protection measures are in place in those locations. Any international data transfer is carried out under contractual safeguards.

11. Third-Party Links & Services

nwpk services include third-party payment gateways (bKash, Nagad, Rocket). These service providers have their own privacy policies, for which nwpk is not responsible. We are accountable only for information collected on our platform. You are advised to read the privacy policies of third-party services before using them.

12. Changes to the Policy

nwpk may update this privacy policy from time to time. For significant changes, we will notify users by email or by posting a clear notice on the site. A change in the policy date means a new version has been published. Continuing to use the site after any changes means you have accepted the updated policy.

13. Contact

For any questions about this privacy policy, requests to access or delete your information, or any privacy-related concerns, please contact our support team. Our team is able to provide assistance in both Bengali and English.